Development of a chatbot in Primary Health Care
DOI:
https://doi.org/10.59681/2175-4411.v16.iEspecial.2024.1317Keywords:
Medical Informatics Applications, Access to Information, Primary Health CareAbstract
Objective: This study proposes the development of a chatbot to improve access to information in Primary Health Care. Method: A cross-sectional, prospective, analytical and observational study was carried out with a qualitative and quantitative approach in a Family Health Unit in Pernambuco. After surveying the patients' profiles and determining the content, a prototype was developed on the ManyChat platform and integrated into the Telegram application for evaluation by users through the application of the System Usability Scale and the User Experience Questionnaire. Results: Overall satisfaction had an average of 85.3, while pragmatic and hedonic qualities were equal to 2.281 and 1.843, respectively. Conclusion: Despite technical limitations, the virtual assistant was positively accepted by users, highlighting the potential of information technologies in primary health care. Future research should carry out content validation by experts and expand evaluation by patients.
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