Un marco de evaluación para sistemas de información desde la perspectiva de los usuarios: una revisión del escopo

Autores/as

DOI:

https://doi.org/10.59681/2175-4411.v18.2026.1539

Palabras clave:

Modelos de evaluación, Sistemas de información, tecnología de la información

Resumen

Esta revisión exploratoria busca sintetizar la literatura científica sobre métodos de evaluación de sistemas de información desde la perspectiva de los usuarios, centrándose en sus características, etapas de construcción y propiedades de medición. La búsqueda se realizó en 2024 en las siguientes bases de datos: ACM Digital Library, Embase, Engineering Village, ERIC, IEEE Xplore, LILACS, MEDLINE (vía PubMed), Scopus y Web of Science. El proceso de selección de estudios fue realizado de forma independiente por dos revisores. Se identificaron 18.837 artículos en las búsquedas, de los cuales 11 se incluyeron en la revisión. Los estudios presentaron diversos marcos de evaluación específicos para sistemas de información sanitaria, y un estudio también evaluó sistemas de información de otros campos. Solo cinco estudios informaron sobre los procedimientos de validación de los marcos, y muy pocos proporcionaron resultados completos de las validaciones o análisis suficientemente exhaustivos. Esta revisión exploratoria subraya la diversidad metodológica de los modelos de evaluación de sistemas de información y destaca las limitaciones de su uso actual. Enfatiza la necesidad de enfoques estandarizados para mejorar la comparabilidad, la transparencia y el desarrollo de sistemas a largo plazo.

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Biografía del autor/a

Vanessa Pereira Corrêa Rampinelli, Universidade Federal de Santa Catarina

PhD student in the Postgraduate Program in Public Health at the Federal University of Santa Catarina (admission 2021-2) with a sandwich doctoral period at the University of Málaga - Spain. Master in Rehabilitation Sciences from the Postgraduate Program in Rehabilitation Sciences (PPGCR), UFSC (2020). Specialist in Public Health - Multiprofessional Residency (2022). Postgraduate student in Educational Authoring (admission 2023-2). Physiotherapist at UFSC (2018). Substitute Professor in the Department of Physiotherapy at UFSC. Collaborator of INESC PD Brasil, working mainly in the management of research and development projects (2020-present) and, Scientific Production Scholarship at Laboratório Bridge (2024-present). Member of the Epidemiology Research Laboratory - UFSC, EpiFloripa Research Group - UFSC, and Bridge Research Group - Research and Technological Innovation - UFSC. Associated with ABRASCO - Brazilian Association of Public Health. She was a member of the Public Health Center - UNESC, Research Group in Health Assessment and Innovation - UNESC, Observatory of Socioeconomic Development - UNESC, Family Health Observatory (Family in Focus) - UNESC, and the Maternal, Child, and Family Care Program - UNESC. Researcher in social epidemiology, cardiovascular risk, aging, and social determinants of health. Experience in innovation, management technologies, and project management. Experience as a distance learning teacher, content teacher, and scientific consultant.

Catiele Raquel Schmidt, Universidade Federal de Santa Catarina

Nurse, doctoral student in the Graduate Program in Nursing at the Federal University of Santa Catarina - PEN / UFSC, member of the Health Production Laboratory and Clinical Research Group, Technologies and Informatics in Health and Nursing at UFSC - LAPETEC / GIATE. Trainee in Scientific Editing at the Journal Texto Contexto Enfermagem. Master in Nursing (2023) from the Graduate Program in Nursing at the Federal University of Santa Catarina, in the area of ​​​​concentration: Philosophy and Care in Health and Nursing, Research Line: Policies, Management and Evaluation of Health and Nursing Care. Currently carries out complementary training activities in Research and Development of Technological Innovation in Health at the Bridge Laboratory / UFSC. Specialist in Family Health (2021) by the Multiprofessional Residency Program in Family Health at the State University of Santa Catarina and School of Public Health of Florianópolis. Specialist in Obstetric and Gynecological Nursing with Supervised Internship at the Faculty of Sciences, Education, Health, Research and Management - CENSUPEG (2024). Graduated from the Regional University of the State of Rio Grande do Sul - UNIJUÍ (2019). She worked as a nurse in the Occupational Health Management at the Health Surveillance Directorate of the State of Santa Catarina, teaching at the technical level of nursing and in hospital care.

Júlia Meller Dias de Oliveira, Universidade Federal de Santa Catarina

She graduated in Dentistry from the Federal University of Santa Catarina (UFSC) in December 2017. Master in Dentistry from the same university (2018-2020) and Specialist in Temporomandibular Dysfunction and Orofacial Pain from the Brazilian Dental Association - Paraná Section (ABO/PR) (2023-2025). Currently, she is a doctoral student in the Postgraduate Program in Dentistry (PPGO) at UFSC, in the area of ​​​​Dental Clinics with a research line in Oral Rehabilitation (emphasis on Occlusion and Orofacial Pain), awarded a scholarship from the Foundation for Research and Innovation of the State of Santa Catarina (FAPESC). She is a Scientific Production Scholar at the Bridge Laboratory (UFSC) and works as a member of the Scientific Production team of the same laboratory, with experience in research on health technology and digital health. He is a member of the Brazilian Center for Evidence-Based Research (COBE-UFSC), with experience in research with systematic reviews, meta-analyses, temporomandibular disorders, bruxism and sports dentistry.

Ianka Cristina Celuppi, Universidade Federal de Santa Catarina

PhD in Nursing from the Federal University of Santa Catarina (UFSC). She completed a PhD abroad at the Porto School of Nursing (ESEP), Portugal. She also holds a Master's degree in Nursing from the Federal University of Santa Catarina (UFSC). She is a member of the Research Laboratory on Work, Ethics, Health, and Nursing (PRAXIS). She works as a Business Analyst for e-SUS APS and as a scientific production leader at the Bridge Laboratory at UFSC. She holds a Bachelor's degree in Nursing from the Federal University of the Southern Border (UFFS). Her work includes public health policy, health management and planning, primary health care, best practices, health informatics, and digital health.

Arthur Thives Mello, Universidade Federal de Santa Catarina

Nutritionist with a master's degree from the Federal University of Santa Catarina (UFSC). Currently a doctoral candidate in the Graduate Program in Nutrition at the Federal University of Santa Catarina and a Scientific Production Fellow at the Bridge Laboratory. She is a member of the Immunomodulation and Meta-Research in Nutrition Research Group (GPIMNut-CNPq) and the Bridge Research Group - Research and Technological Innovation - UFSC. She has teaching experience in systematic review methods and scientific methodology, as well as research experience in meta-research and evidence synthesis in clinical nutrition, nutrition in public health, and technological development.

Jades Fernando Hammes, Universidade Federal de Santa Catarina

He holds a degree in Computer Science, a specialization in IT Project Management, an MBA in Strategic Human Resources Management, and a Master's degree in Health Informatics. He is currently CEO of the Bridge Research and Innovation Laboratory at the Technological Center of the Federal University of Santa Catarina (UFSC). He is responsible for developing products for the Ministry of Health, ANVISA, and the Ministry of Education.

Célio Luiz Cunha, Universidade Federal de Santa Catarina

A professional with over 30 years of IT experience, he holds degrees in Business Administration and Computer Programming, with a focus on technology, administration, finance, budgeting, planning, and management, focusing on IT projects. Coordinator of the Information Technology Center of the Ministry of Health's Department of Primary Care from 2001 to 2015, he managed the development and implementation of several significant projects, the most recent being e-SUS AB (Computerization of the Primary Care Work Process). Since 2016, he has been the Project and Business Manager at the Bridge Laboratory for Research and Technological Innovation at the Federal University of Santa Catarina.

Raul Sidnei Wazlawick, Universidade Federal de Santa Catarina

Full Professor at UFSC, where he has worked since 1992. He holds a Bachelor's degree in Computer Science from the Federal University of Santa Catarina (UFSC, 1988), a Master's degree in Computer Science from the Federal University of Rio Grande do Sul (UFRGS, 1990), a PhD in Production Engineering (UFSC, 1993), and a Post-Doctorate from the Universidade Nova de Lisboa (UNL, 1998). He teaches Software Engineering II and Informatics and Society in the Bachelor's degree in Computer Science and Algorithms and Programming and Systems Analysis in the Professional Master's degree in Informatics and Health at UFSC. He received the Francisco Romeu Landi Award - Innovative Researcher in the Public Sector - Santa Catarina stage, CONFAP - National Council of State Research Support Foundations, 2021; Labutantes Award - Best Innovation Laboratory in the South Region, Conexão Inovação Pública do Rio de Janeiro, 2021; Honorable Mention in the Luiz Fernando Gomes Soares Award for the e-SUS Vaccination application, SBC - WebMedia WTC, 2021; Top 20 downloaded articles 2017-2018, Wiley ed., 2019; Finalist for the 59th Jabuti Award (Excellence in National Literary Production) with the book "History of Computing", CBL - Brazilian Book Chamber, 2017; Professor Honoris Causa, Electronic Warfare Training Center - Brazilian Army, 2013; Best Paper Award at the XIV Iberoamerican Conference on Software Engineering - CIbSE, PUC-Rio, 2011; Honorary Professor, Antenor Orrego Private University, Trujillo, Peru, 2004; Award-winning article at the 5th Workshop on Computer Science in Schools, Brazilian Computer Society, 1999; Honorary Professor, Universidad del Altiplano, Puno, Peru, 1999; Honorable Mention (best paper) at the Argentine Congress of Computer Science, Universidad de la Plata, 1997. At UFSC he held the following positions: Coordinator of the Bachelor's Degree in Computer Science, Coordinator of the Postgraduate Program (Master's) in Computer Science, Advisor to the Postgraduate Chamber and Academic Director of the Araranguá Campus. At the Brazilian Computer Society (SBC), he served as an Alternate Councilor for four terms and as a Full Councilor for one term, as well as Coordinator of the Special Committee on Informatics in Education between 1995 and 1997. He created and was editor of the SBC's Brazilian Journal of Informatics in Education between 1997 and 2001. At the International Federation for Information Processing (IFIP), he represented Brazil on the Technical Committee on Education (TC3) for 11 years and Chair of the Working Group on ICT and Higher Education (WG3.2) for two years. He coordinated several national and international events, including the SBC Congress (2002), the Brazilian Symposium on Software Engineering (SBES, 2006), and, together with Rosa Maria Vicari, the IX IFIP World Conference on Computers in Education (2009). He is the author of the following books: Object-Oriented Analysis and Design for Information Systems: Modeling with UML, OCL, and IFML (Elsevier, 2004; 3rd edition in 2015; Two English Editions by Morgan Kaufman in 2014), a Chinese edition in 2018, Research Methodology for Computer Science (Elsevier, 2009; 2nd edition in 2014, 3rd edition by LTC in 2020), Software Engineering: Concepts and Practices (Elsevier, 2012; 2nd edition in 2018), History of Computing (Elsevier, 2016), and Introduction to Algorithms and Programming in Python: A Test-Driven Approach (Elsevier, 2017). At the Ministry of Education (MEC) he was a member of the Committee of Experts in Computer Science Teaching (CEEInf) for 4 years and of the Advisory Committee for the Information Systems Area for ENADE between 2014 and 2016. He is General Coordinator of the Bridge Laboratory, with around 220 collaborators, which among other projects develops the e-SUS APS system, a partnership between UFSC and the Ministry of Health for the restructuring of the primary health care information system.

Danielle Soares Rocha Vieira, Universidade Federal de Santa Catarina

Associate Professor in the Department of Physical Therapy at the Federal University of Santa Catarina (Araranguá Campus). Professor in the Graduate Program in Rehabilitation Sciences. Coordinator of the Cardiovascular and Respiratory Assessment and Rehabilitation Research Laboratory (LACOR) at UFSC. She holds a postdoctoral degree in Public Health from UFSC. She holds a master's and doctorate in Rehabilitation Sciences from the Federal University of Minas Gerais (UFMG), with a fellowship at McGill University in Montreal, Canada. She is a specialist in Intensive Care Medicine from Santa Casa de Belo Horizonte. Her research focuses on the following topics: physical activity levels in different populations, prevention of cardiorespiratory diseases in different age groups, lung function, physical exercise, cardiopulmonary rehabilitation, respiratory exercises, and optoelectronic plethysmography. She has teaching experience in disciplines related to Cardiorespiratory Physical Therapy, Scientific Research Methodology, Biostatistics, and Primary Health Care. Member of the Santa Catarina Regional Board of AASSOBRAFIR (term 2025 to 2028). Associate Editor of the Brazilian Journal of Physiotherapy (2024-Current).

Eduardo Monguilhott Dalmarco, Universidade Federal de Santa Catarina

Graduated in Pharmacy and Biochemistry (UNIVALI - 1998), specialist in Clinical Microbiology (PUC / PR - 2000), master (2003) and doctor (2011) in Pharmacy, area of ​​​​concentration in Clinical Analysis (UFSC). Post-doctorate from the Università degli Studi di Torino, in the Department of Biotechnology and Health Sciences in Turin / Italy (2016). Currently, he is Professor (Associate III) at the Federal University of Santa Catarina (UFSC), working as a professor of Clinical Immunology in the Department of Clinical Analysis (ACL). He is a reviewer of 25 journals and author of more than 100 internationally indexed articles. Academic editor of international journals (Mediators of Inflammation, PLOsOne, Frontiers in Phamacology and Frontiers in Immunology). Professor advisor of master's and doctoral degrees in the Graduate Program in Pharmacy (PGFAR / UFSC). In research, he is a member of the Analysis and Development of Natural Drugs research group, working on the investigation of substances with anti-inflammatory and immunomodulatory potential, in animal models (in vivo and in vitro). He is the leader of the Evidence-Based Health research group certified by CNPq. From the perspective of technological innovation, he works coordinating projects for the development and implementation of information systems in Primary Care (Ministry of Health), the Computerization and Modernization of Management, Regulation and Provision of Health Professionals (Ministry of Health), the structuring of the Health Product Surveillance and Monitoring System (ANVISA) and also the development of the Student Journey Information System (Ministry of Education).

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Publicado

2026-05-20

Cómo citar

Pereira Corrêa Rampinelli, V., Raquel Schmidt, C., Meller Dias de Oliveira, J., Celuppi, I. C., Thives Mello, A., Hammes, J. F., … Monguilhott Dalmarco, E. (2026). Un marco de evaluación para sistemas de información desde la perspectiva de los usuarios: una revisión del escopo. Journal of Health Informatics, 18(1), 1539. https://doi.org/10.59681/2175-4411.v18.2026.1539

Número

Vol. 18 (2026)

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Revisión

Licencia

Derechos de autor 2026 Vanessa Pereira Corrêa Rampinelli, Catiele Raquel Schmidt, Júlia Meller Dias de Oliveira, Ianka Cristina Celuppi, Arthur Thives Mello, Jades Fernando Hammes, Célio Luiz Cunha, Raul Sidnei Wazlawick, Danielle Soares Rocha Vieira, Eduardo Monguilhott Dalmarco

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